What if we lose pieces during our play time?
Don’t worry about it. We have thousands of spares. Dogs, carpets, couches, and vacuum cleaners have a tendency to gobble up those little pieces. We will replace up to 10 pieces in small sets (200 pieces or less), and up to 20 pieces in larger sets (201 pieces or more) for free. If you misplace more, you will be charged a nominal replacement fee based on the actual replacement cost of the pieces. Most common small pieces cost 5 cents or less. Notable exceptions are large pieces like airplane wings and some of the themed figures (“minifigs”), as they cost more to replace.
What if the set is missing pieces when it arrives to my house?
NetBricks works hard to ensure every set is complete before it leaves our processing center. However, mistakes do happen. Just let us know what is missing and we will expedite those pieces to you. Contact us at firstname.lastname@example.org with the missing piece number, found in the instruction booklet.